RideMovi - Micromobility in Europe. Moving your life.

Have you noticed a problem with a RideMovi vehicle? For example, it’s badly parked, it has fallen over, it’s damaged, or there’s something else you’d like to report?
You can do it in three ways:

on the website, with the MOVI chatbot: click the icon at the bottom right of the page;
on the website, with the form below;
in the RideMovi app: if you don’t have it yet, you can download it for free from the App Store or Google Play.

On the website you don’t need an account or the app. The more details you give us (location, vehicle code, etc.), the faster we can act.

1. Enter your email address

Write your email so we can get back to you if needed.

2. Which city are you in?

Select the city from the menu below.

3. What problem would you like to report?

The vehicle is badly parked

The vehicle is damaged (vandalism)

The vehicle has fallen over

Other reasons

4. Where is the vehicle?

Write the address or the name of the place (e.g. 5 High Street, in front of the pharmacy).

Where the vehicle is

5. Do you have the vehicle code?

If you can see it, write the 10-character alphanumeric code you’ll find under the QR code, on the handlebar or on the vehicle frame. If you can’t find it, that’s fine: go to the next step.

Vehicle code