Moped

These Regulations, which form an integral part of the Ridemovi General Terms and Conditions, define the methods, terms and obligations for the use of the shared electric moped rental service offered by Ridemovi. Unless otherwise defined, terms starting with a capital letter have the same meaning attributed to them by the Ridemovi General Terms and Conditions.

The electric Moped service (the “Service”) allows the hire of electric mopeds (the “Vehicle”) in the areas indicated on the Application, with minute-by-minute pricing or via subscription. The vehicles, which do not have fixed stations, can be booked, used and returned at any point within the operating zone. To access the Service, it is necessary to download the Ridemovi Application for iOS or Android devices.

It is permitted to carry one (1) passenger on the Vehicle, whose maximum permitted total load weight is one hundred and fifty (150 kg) kilograms.

Start and end of the service

The provision of the Service begins when the User activates the "SCAN" option and ends when they activate the "END RIDE" option on the App downloaded on their mobile device. The Vehicle is considered in use when the User activates the "START RIDE" option, from which moment Ridemovi begins billing for the Service.

Registration requirements

To register and use the Service, the User must:

a) Be at least 18 years old;
b) Possess a valid driving licence;
c) Have a valid identity document;
d) Have a smartphone compatible with the Application.

Possession of a provisional or limited "pink" licence or slip, or the report of loss or theft of the driving licence does not allow the use or enjoyment of the Service.

Procedure for registration

If you meet the requirements above, you can register for free as a User through the Ridemovi Application, by completing all the fields strictly required in the appropriate registration form with correct, complete and updated information. The strictly required documentation is as follows:

a) Payment method authorised by Ridemovi
b) Valid and active Driving Licence
c) In some cities, an identity document will also be required (for example: identity card, residence permit or passport)

Before registering, the User must confirm that they have read, understood and accepted the Terms and Conditions by ticking the appropriate boxes. Once the request is completed, Ridemovi will proceed to validate the data and annexed documentation, and, if applicable, activate the User account to start using the Service.

Ridemovi reserves the right to verify the data provided and refuse registration if the payment method is not accepted. It may also cancel the account in the event of contractual violations, suspected fraud, identity theft, unpaid debts or open disputes with the User, as better defined in the Terms and Conditions.

Access to the Vehicle and starting up

The User must verify that the Vehicle battery has sufficient range to return the Vehicle to an authorised area within the end of the rental. Otherwise, they will be responsible and penalties provided for in these Regulations may be applied.

Use of the Vehicle and Safety

The Vehicles are equipped with 2 approved helmets, accessible via the Application or a button on the frame/top box (depending on the model).
Before starting, check the presence of the helmets. In case of absence, report it immediately through the Application.
It is forbidden to use the Vehicle without a helmet. The User must also wear their own gloves, as required by regulations.
The User is responsible for the correct use of safety equipment and indemnifies Ridemovi from damage or penalties due to their non-use.

Starting the Vehicle

To start the Vehicle:
Kick down from the stand.
Press the "START" button.
The display turns on, signaling that the Vehicle is ready.

Checks Before Use

Check the condition of the Vehicle (brakes, bodywork, wheels, lights, helmets, noises, etc.) before starting.
Report anomalies through the Application before use using the Vehicle Fault function.
In case of serious faults, do not use the Vehicle.

Parking of the Vehicle

Before starting the journey, the User must check on the geographical map in the Application the area authorised by Ridemovi for the finalisation of the Service.

Ending the ride and parking the Vehicle

Park the Vehicle correctly and safely, positioning it on the stand.
Avoid obstructing pedestrian or road traffic.
Store helmets and accessories in the top box and close it correctly.
Upload a photo of the parked Vehicle onto the Application, with the number plate and surroundings visible.
End the Service only in the authorised areas indicated in the Application.
It is forbidden to end the ride in private, non-public areas, without GPS or with no parking zones.

Vehicle conditions and responsibility

The Vehicle must be returned clean and in the same conditions in which it was collected.
Personal items found must be reported to Customer Service. Ridemovi is not responsible for forgotten items.
Any damage to the phone caused by the use of the appropriate support present on the Vehicle is not attributable to Ridemovi. The User waives any claim.

Faults and malfunction of the Vehicle

In case of faults or malfunction of the Vehicle, the User can report it through the Application with the Vehicle Fault function.

Cancellation of the Service

The User has the right to interrupt the use of the Service at any time, through their account in the Application, in compliance with the Terms and Conditions.

Payment and billing conditions

Registration as a User of the Application is free. You will be able to consult the Rates on the Ridemovi Application, where they will be permanently available and updated. Ridemovi also offers the possibility of taking advantage of offers, promotions and/or discounts whose conditions and expiry can be communicated to the User and/or consulted on the Application.

User obligations

The User must use the Service with diligence, respecting the Highway Code and local regulations. In particular:

Valid licence: compulsory for vehicles that require it. It must be valid, not suspended, revoked or false.
Mandatory communications: the User must report theft, loss, suspension or expiry of the licence to Ridemovi.
Correct parking: must comply with local regulations, upload the photo of the parked Vehicle on the Application as proof.
Personal account: it is forbidden to register more than one account or share it without authorisation. Ridemovi can cancel the account and apply penalties.
Damages and accidents: the User must avoid damages, and in case of an accident, provide truthful information.

Accidents

In case of damage to the Vehicle during use, the User is required to inform Ridemovi using the communication channels specifically set up on the Application (web chat or e-mail). In this case, Ridemovi will proceed to charge the User the relative repair expenses or other costs derived from the damage caused, always up to the maximum excess equal to € 500.00 and on condition that such damage or costs are attributable to the User due to improper or negligent use of the service by the User. In cases where willful misconduct or fraud by the User is established, the User will be responsible for the entirety of the damage caused by or to the Vehicle and must bear the repair costs in full.

In case of an accident, the User must promptly contact Ridemovi Customer Service through the Application, describing the incident, the damage to the Vehicle and the exact location, and send the completed CAI form (Agreed Statement of Facts).

The CAI form must be sent within 48 hours of the event (except for force majeure) to support@ridemovi.com.

The penalty for failing to notify an accident (with or without third parties), for failing to send the amicable accident statement in the presence of third parties involved, or for incomplete information on the accident within 48 hours of the accident will be €250, without prejudice to greater damage.

Theft, violent robbery or vandalism. If the Vehicle used or its accessories are subject to theft, violent robbery or vandalism, the User is required to contact Ridemovi using the communication channels specifically set up on the Application (web chat or e-mail), file a report with the competent authorities and send Ridemovi a copy of said report to the indicated e-mail address support@ridemovi.com, no later than twenty-four (24) hours from the reporting of the fact to the authorities. In case of theft, violent robbery, the User is required to pay Ridemovi a penalty of an amount established in the measure of € 500.00, without prejudice to the User's right to prove that the fact occurred through no fault of their own.

Penalties and administrative offenses

The User must respect the Highway Code, local regulations and municipal ordinances, including those indicated in the Application, during the use of the Service. They are responsible for the Vehicle for the entire duration of the rental, including infractions and unauthorised parking.

In case of violations, Ridemovi may report the User to the authorities and charge fines, expenses and penalties (see the following PENALTIES section). If the data provided is not updated and prevents identification, the relative costs will be borne by the User.

Before parking, the User must check for any temporary restrictions. In case of removal of the Vehicle, all costs will be charged to the User. In Italy, administrative seizure entails a specific sanction.

Failure to pay sanctions or penalties can lead to the suspension of the service, the termination of the contract, debt recovery and the reporting of the User to public bodies or credit registers.

The following are listed as some of the conducts (by way of example and not exhaustive) considered as serious violations or breaches of contract by the User, without prejudice to what is provided for in the Terms and Conditions:

a) Not having the minimum age or not being in possession of a valid Driving Licence to be able to use the Service and those Vehicles that strictly require it.
b) Failure to communicate to Ridemovi the suspension, revocation, withdrawal, loss or theft of the driving licence.
c) The use of false documents or documents not belonging to the User at the time of registration for the Service.
d) Acting negligently by making multiple bookings of one or more Vehicles without starting the rental.
e) Failure to pay, if applicable, the penalties applied by Ridemovi for incorrect use or damage to the Vehicle.
f) Parking the Vehicle, upon expiry of the rental, outside the return area or in areas not designated for this purpose (including temporary parking prohibitions), as well as in private car parks or off the public street.
g) Reckless driving of the Vehicle.
h) Dirtying, committing vandalism or abandoning the Vehicle used in bad conditions.
i) Using the Service under the influence of narcotics, alcohol or psychotropic substances.
j) Altering, reproducing, cloning or using the Application or its platform in an inappropriate or fraudulent manner.
k) Allowing third parties other than the User who started the ride to drive the Vehicle.
l) Facilitating or committing, through intent or gross negligence, vandalism, theft or violent robbery of the Vehicle.

Rules of use of the Vehicle

The Vehicle can only be driven by a User registered for the Service by accessing their account and entering their credentials and password, which are personal and non-transferable.

It is expressly forbidden to lend, rent, sell or otherwise pledge the Vehicle, access to the Ridemovi Application, the equipment, tools and/or accessories of the Vehicle and/or any part or component thereof, as well as use them in a manner otherwise harmful to Ridemovi's rights.

As a user, you are responsible for ending the journey leaving the vehicle and its accessories in perfect condition and without dirtying it, otherwise Ridemovi reserves the right to apply the penalties provided for in the following PENALTIES section.

The User must stop the Vehicle as soon as the instrumentation or any warning light starts flashing signaling a malfunction during running. In this case, the User is required to contact Ridemovi Customer Service immediately through the channels specifically set up on the Application. Roadside assistance charges are not accepted, unless previously expressly authorised by Ridemovi

Transportation of the Vehicle on board any other type of transport means is prohibited, unless expressly authorised by Ridemovi

It is mandatory to keep the Vehicle documentation inside it at all times.

The User agrees not to use, and not to allow to use, the Vehicle in the following cases:

a) Transport of passengers for a fee.
b) Pushing or towing any vehicle or other object on wheels or otherwise.
c) Participating in competitions, official or otherwise, as well as in resistance tests of materials, accessories or products.
d) Driving the vehicle under the influence of alcohol, narcotics or any other type of intoxicating substances.
e) Transport of goods in violation of the law or current regulations, or for illegal purposes.
f) Transport of passengers in a number higher than that authorised and indicated in the vehicle registration certificate and/or in the Vehicle Technical Inspection form.
g) Transport of goods of a weight, quantity or volume higher than those authorised and indicated in the vehicle registration document and/or the technical registration card of the vehicle.
h) Transport of flammable and/or dangerous products, as well as harmful toxic and/or radioactive products.
i) Transport of animals.

Geolocation

All Vehicles are geolocated by GPS signal and can be located and identified by the User through the Ridemovi Application.

When selecting the Vehicle indicated on the map, and before pressing the "BOOK" button, the User must check the battery range and verify that it is sufficient to carry out the desired journey.

Theft and damage to Vehicles

In case of theft, vandalism or damage to the Vehicle, the User must inform Ridemovi through the dedicated channels on the Application. Repair costs will be charged to the User based on the excess, if the damage results from improper use or negligence. In case of fraud or gross negligence, the User will be responsible for the full amount of the damages. The official price list of spare parts costs and relative repair/replacement expenses can be viewed at the link: PRICE LIST FOR REPAIRS

Penalties

The User accepts that Ridemovi may charge any penalties, up to the maximum amounts indicated below, directly to the chosen payment method. Ridemovi may also seek compensation if the damages exceed these amounts:

Vehicle value in case of theft, damage or loss €500
Use of the User account and access credentials by unauthorised third parties or parties unrelated to the Service €100
Driving without documents or a valid driving licence €150
Parking the Vehicle in private property areas, restricted access areas, temporary no parking zones or off the public street €250
Failure to report theft or loss of the Vehicle during rental €250
Parking outside operating area €50
Missing photo, inaccurate photo, irregular parking €25
Administrative seizure (IT) €500
Vehicle, or any of its accessories, dirty €60
Receipt of administrative sanction for traffic violation (in addition to the amount of the sanction) €30
Compensation for relocation or recovery of the vehicle in storage due to failure to comply with parking regulations €30
Compensation for failure to comply with the obligation to park the Vehicle in the area located in the Application (geofence) €150
Towing expenses: working day or daytime €160.00. Holiday or night €190.00

Except as provided in these Terms and Conditions, in addition to the amounts and grounds listed above, the following is recalled: a) Driving under the influence of alcohol or drugs is sanctioned with the suspension of the User account for a period of eight (8) months. b) The established penalties will be charged without prejudice to any fines or sanctions applied, which will be billed separately by the Public Administration or the banking institution depending on their nature.

The user declares that, with the completion of the registration process on the Application and acceptance of the Regulations, they expressly and specifically approve and accept under art. 1341 of the Civil Code the following clauses: VEHICLE CONDITIONS AND LIABILITY, ACCIDENTS, PENALTIES AND ADMINISTRATIVE OFFENSES, THEFT AND DAMAGE TO VEHICLES and PENALTIES.

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