Frequently Asked Questions

Welcome to the RideMovi world!

  • Download the RideMovi App from Play Store or App Store and create your account.
  • Enter your mobile phone number and request the verification code.
  • Enter a payment method.
  • You can ride one vehicle at a time with your account.
  • Unlock and ride a bike, eBike, or scooter (if available in your city) with the same app.

To Start a Ride:

1. Open the RideMovi app and find your nearest RideMovi Bike, eBike or scooter on the map.
2. Scan the QR code available on the vehicle and ride.
Please note: In the cities where the vehicle has a chain lock in the basket, a code will be sent via app. Use this code to unlock the chain lock.

To End a Ride:
1. Please end your trip by clicking on End Ride in the app
2. Follow carefully the parking instructions given by the app and move the vehicle if you are in a No Parking Area or outside the operating area.
3. Upload a picture of the vehicle parked correctly, making sure that the parking area can be clearly seen.

At RideMovi we want to make sure that you can move in your city in the fastest and easiest way. Here below all details for the correct use of our service: 

Your app has pending payments

Please authorize your pending payments to use the service.

My RideMovi doesn't unlock
Please check the following:

  • Your phone has a data connection.
  • Bluetooth is on.

When you scan the QR code also double-check the following details in your RideMovi App:

  • The app highlights that the vehicle might have been reported for repair, in this case, simply unlock another vehicle.
  • The vehicle is set up as a temporary lock by another user.How to report a damaged vehicle
    Please send the report directly from the app by clicking on the customer service/tool icon.

    I received a parking penalty or I cannot close my ride

    For parking penalties or trip reimbursement please appeal directly in the app by following these instructions:​
  • Go to My Trips page in the main menu​
  • Select the ride with a penalty or incorrect price​
  • Select Request Reimbursement​
  • Follow the instructions entering the ride ending time and/or the total ride time.
    Once your appeal will be processed you will receive a confirmation message.

Enter your payment method
Before you can ride, you will need to add your payment method: credit card, Google Pay, or Apple Pay.
Each payment option will vary depending in which city you are using our service and can be checked directly in My Wallet section in the app.

Top-up your wallet or purchase a Pass or Promo Pack
Go to My Wallet page in your RideMovi App profile and choose to top-up for single rides or select My Offers page to purchase a Pass or Promo Pack.

Pay As You Go 
Single rides are calculated depending on the amount of time you ride. Prices can be seen by clicking the vehicle on the map.

Pass and Offers
You can see prices and special promos available in your region at My Offers page in the App.

Check your app for riding details:
Before riding, please make sure to check in your RideMovi App the operating area, no parking zone, and specific parking instructions in your city. Remember to always end the trip on your app in order to see parking instructions for your city, and to confirm whether any service fees apply for parking in this location. For traditional bicycles with a wheel lock please remember to first close the trip in the app and additionally close manually the lock on the back wheel.

Park it right!
To avoid a parking ticket issued by local authorities, please follow local parking laws and regulations. Ensure that you are not obstructing pedestrians or traffic, that you are parking in a public bicycle parking or designated parking areas, and never in private spaces. Help to set a good example for others and please move a RideMovi vehicle when is parked the wrong way.

PLEASE NOTE: If you try to park a vehicle outside the operating area you will not be able to close the ride.

Upload the parking picture
Remember to always upload a photo of the vehicle parked at the end of the ride. The photo must clearly show the parked vehicle and the parking area.

Operating area and additional parking service fees
Remember that if you park outside the Operating Area, in a No Parking Zone, if you don't use the mandatory parking areas in some cities, or if you did not upload a picture of the parked vehicle you will receive an additional fee. The additional fee will be charged directly from your credit card and may vary depending on the city where you are currently using the service.

At this link additional information on the operating area and parking instructions: https://www.ridemovi.com/operating-area/

Remember to ride safe!

We invite you to follow general road rules and avoid riding our vehicles on sidewalks. It is prefered to use bike lanes when moving in the city. In case of an accident, you can reach our Customer Support team at support.it@nullridemovi.com

Please make sure that everyone involved in the accident is safe, and if necessary, contact local emergency authorities.

Pass and promotions are highlighted in your RideMovi app. Follow our social media @ridemovi for discount coupons available in your city.
To enter a discount coupon

  • Go to My Coupon page
  • Enter the discount coupon code
  • Et voilà you have your free ride!

RideMovi is the leading player in the European micromobility sector and is operating in the following cities:

Italy: Bologna, Caorle, Florence, Imola, Lignano Sabbiadoro, Mantua, Milan, Padua, Palermo, Pesaro, Pisa, Portofino, Rapallo, Reggio Emilia, Santa Margherita Ligure, Turin, Vicenza, Venice.

Portugal: Cascais

Greece: Thessaloniki

Spain: Barcelona, Siviglia.

Sweden: Helsingborg, Lund

Contact us if you want to join the RideMovi Community at support@nullridemovi.com

What is the minimum age to ride with RideMovi?
Before signing up for RideMovi, please make sure to review the User Agreement for your country, which states age requirements.

Can I unlock 2 vehicles at the same time?
Nope! You can use 1 vehicle with 1 RideMovi App. Each user must have a smartphone and download our App.

How do you handle my data and sensitive information?
Your data and privacy are very important. We handle your data in line with the European Union’s General Data Protection Regulation (GDPR). You can read more about how we handle our users' data in our Privacy Policy: www.ridemovi.com/privacy
We never store sensitive information like credit card details, our payment partner does that for us.

Terms and Conditions and Privacy Policy
You can read all about RideMovi Terms and Conditions on www.ridemovi.com/terms
You can read our Privacy Policy at www.ridemovi.com/privacy

We can't wait to hear about you! Please reach our team via email at support@nullridemovi.com

We are increasing the sanitizing guidelines for our vehicles and inviting our riders to always wear gloves or wash hands before and after the use of our vehicles. We are also suggesting to follow the guidelines from the World Health Organization (WHO) and local city councils, which are updated with the latest information regarding basic protective measures.

We are sorry to see you leaving and hope to have you back soon!

You can cancel your account directly from the application by following these steps:

  • Go to Settings
  • Accounts and Security
  • Delete Account

If it is not possible to access the RideMovi application or if you want to proceed with a refund, please send an email to support@nullridemovi.com.